16 October, 2006

I Just Wanted To Get The Newspaper…

Category: DC,Habits,Stuff — Moose @ 10:53 am

“No, is too long, so I sum up,” to paraphrase Inigo: I signed up to start receiving the Post again last Tuesday.

  • They began to deliver the paper on Thursday.
  • I received papers on Thursday and Friday.
  • Saturday came, no paper. I called and asked for redelivery, didn’t happen.
  • Sunday came, no paper. I called and asked for redelivery, didn’t happen.
  • Monday came, no paper. I called, did not ask for redelivery, but did ask for them to find out what the f*ck was going on with my subscription. It’s now being referred to the “special problems” (or something like that) staff to figure out what the f*ck is going on. If no paper shows up by Thursday morning, I’m disputing the charge on my credit card.

Additionally, when you’re a subscriber you can go in through their web site and report missing/damaged papers, do vacation stops, etc. It’s actually pretty convenient, and easier than calling an operator (though I’ve always found their operators to be friendly, to their credit). But heaven help you if you move. There’s no way on their web site to change your address or email or phone number except to either call them, or email them. You can’t update it yourself, you can’t change that information online, you have to send it to them and wait for them to get around to fixing it. Actually, I take it back, you can update your profile information on washingtonpost.com, but it doesn’t seem to translate over to the actual newspaper subscription information, so even if you update your address on the user profile, your old address still shows up on the subscriber page. Ugh. How asinine is that? Especially in a town like DC that’s known for its transient nature. Dumb, dumb, dumb.

This after I had waited six months after moving in to start delivery again, mainly because I had had to call three out of the last four weeks I got the paper at my old apartment because either stuff was missing or the paper didn’t show up at all. So far they’re not really doing a lot to counter the impression that their delivery people are any more competent in the new neighborhood than they were in the old.

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